FAQ: Celestial Hourglass Enamel Pins
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

How does BackerKit work?

The easiest way to explain it is this: imagine the pledge you made on Kickstarter is now ‘credit’ to use on BackerKit. Whichever tier you pledged for will automatically carry across, so BackerKit knows how many pins to offer you and thus how much to deduct from your ‘credit’. It also treats any add-ons you pledged for on Kickstarter as extra credit. You can then add these extras to your pledge on BackerKit and it will use the credit from Kickstarter for them. If you don’t change your pledge from the selection you made on Kickstarter, the final balance should be 0. You are also able to add more extras on top of those you selected on Kickstarter - this will then require a card payment just for those extras that you didn’t pledge for. It’s like having points to redeem on an online store!

Last updated: December 30, 2020 16:18

Why are you using BackerKit?

BackerKit is a way for you to tell me your chosen pin variants, add any extras, and provide your shipping address. I’ve previously used Kickstarter’s survey system for smaller projects but it really lacks the intuitive layout and data presentation that BackerKit can offer and I’ve found this can sometimes cause more trouble for backer and creator. This should therefore make the survey and add-on process much easier for you and the fulfilment process much easier for me!

Last updated: December 30, 2020 16:13

Can I add pins, stickers, prints, keychains, lanyards, or washi tape to my pledge?

Absolutely! To do so, you can add as many of the add-on options to your pledge as you like using this project survey. Your pledge is automatically transferred from Kickstarter so if you’d like to tack on any additional rewards, you’ll only be charged for those extras. Additionally, anyone, regardless of the tier level they pledged for, can add any unlocked extra (so a 2x Pin tier backer can preorder/add-on a lanyard, for example).

Last updated: December 30, 2020 16:10

Can I combine my Kickstarter pledge with something from your store?

Absolutely! I am more than happy to include Kickstarter rewards and any store purchases in one parcel. You can use coupon code KICKSTARTERHERO to remove the delivery charge at checkout on Etsy and anything purchased using this code will be sent with your Kickstarter rewards.

Last updated: December 30, 2020 16:08

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: March 2021

Last Updated At: 12/30/20
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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